DIVERSIFORM, INC. (DFI) Leader in Customer Retention services (CRM) and print for Auto Dealers

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Thursday, Aug 28, 2008

	Leading the way to intelligent automotive business solutions, empowering you to build customer loyalty and more profitability for your dealership.

	In everything we do, DFI strives to deliver innovation and added value. We provide quality printed products and CRM services exclusively to the Automotive Industry. We have a complete line of automotive labels and forms for your Service, Parts, and Sales / F&I Departments as well as a full line of CSI and CRM related products and services.

43% of Ward's Dealer Top 500 have done business with

ReminderTRAX^® - New Features & More Color! ReminderTRAX^® is a comprehensive, cutting-edge CRM marketing solution to help you build customer loyalty and develop more profitability for your dealership using timely and targeted mail, email, and/or telephone notifications.

DirecTRAX^® - With leading edge digital press technology, we help you develop targeted direct mail that allows EACH MAILER to be personalized, front and back, for each customer. Customers won't wait to open your mail.

ScanTRAX^® - New Features & More Color! ScanTRAX^® offers the industry's most robust customer satisfaction tracking system available. It's a survey tool, an employee motivational tool, and a management tool.
Watch your CSI TAKE OFF!

PhoneTRAX^® - Are you required to survey your service customers on the telephone? PhoneTRAX^® is your complete telephone follow-up system.

CompleteTRAX^® - is your fully automated survey program. Because we do all the work for you, you can focus on what you do best — servicing the needs of your customers. We then mail the letter with survey card to your customers, pay the postage (outgoing and customer reply), scan the responses, and provide you with instant online feedback.

VoiceTRAX^® - Combines the latest in voice technologies with the automotive expertise of DFI to bring you an automated calling program that will save you money and increase your ROI.