Portland, Oregon (February 8, 2008) -- DiversiForm announces the integration of ReminderTRAX CRM® and AUTOSKED Service Department Production Management and Appointment Setting software – the industry’s best combination of technologies for the automotive sector just joined forces!

For the dealership’s customer, AUTOSKED offers 24/7/365 access to the service schedule; customers can make confirmed appointments at any time of the day using either the phone or the web. How it Works – The user selects their own car from a personalized menu, is presented with recommended service options, and selects the exact day and time for their appointment. The customer who booked the appointment did so by only entering their phone number (not a VIN or license).

For every appointment the system takes, it offers recommended service up-sells, real time recall info, and the vehicle’s history. In every automated appointment, AUTOSKED saves time and increases the dealership’s CSI. Since the Service Advisor does not need to waste time answering the phone, they can focus on the customer standing in front of them. Advisors can also spend this uninterrupted time for a walk-around inspection with the customer, or to address a customer’s concerns without interruption.

The AUTOSKED system manages the department’s Service Production Log and Reminder System. High and low count repair orders are evenly booked between Advisors, and Service Managers are able to use the log for ‘at a glance’ management or to easily pre-print a repair order. AUTOSKED keeps the schedule data local and on-site, so the dealer’s data stays their data and if the Internet crashes, the Service Department won’t!

AUTOSKED also reduces the dealer’s no-shows with automated appointment confirmation calls sent the day before the appointment, and ReminderTRAX® Postcard / Email reminders sent a couple weeks prior to the service. After the appointment, ReminderTRAX® Recommended Service Letters remind the customer of declined yet recommended services, and capitalize on lost sales opportunities.

The Facts – Fifty-percent of customers who are exposed to the AUTOSKED Interactive Voice Response system use it to make their appointment. In response, dealers experience 10-15 additional major service appointments per week, and realize a 96:1 Return on Investment from ReminderTRAX? Recommended Service Letters. The Result? Saved time, higher dollar repair order counts, increased efficiency, and a no-brainer bottom line.

For more information on enrolling in AutoSked, visit
www.diversiform.com/autosked/

ABOUT DIVERSIFORM
DiversiForm (DFI) is an innovative CRM and Direct Mail company that has been serving the automotive industry for 22 years. DFI is best known for their ScanTRAX CSI® and ReminderTRAX CRM® solutions.

ABOUT AUTOSKED
AUTOSKED entered the automotive arena with their groundbreaking Interactive Voice Response and production control software at the request of Beaverton Toyota’s Service Department. Since implementing AUTOSKED, Beaverton Toyota’s Service Bays now rank Number 3 in the United States among Toyota dealers.